Professional Experience

Association Management & Administration

MPS Executive Suites

March 2021 — May 2022

• Strengthened board and stakeholder relations by developing strategic communication plans, facilitating high-impact meetings, and acting as a key liaison, driving collaboration and advancing strategic initiatives.

• Enhanced the membership experience by optimizing the application, renewal processes, and member services, leading to streamlined operations and increased member retention and satisfaction through proactive support.

• Increased financial accuracy and transparency by overseeing budgeting, reporting, and cost analysis, effectively managing expenses and funding, and supporting strategic decision-making with detailed financial insights.

• Elevated digital presence by managing social media, website, and digital publications, significantly enhancing online visibility and member interaction, and fostering a stronger digital presence.

Accounting Services Representative (Accounts Receivable)

INTACT Insurance Company (Vancouver, BC)

January 2020 — February 2021 (Permanent Full-Time)

• Strengthened board and stakeholder relations by developing strategic communication plans, facilitating high-impact meetings, and acting as a key liaison, driving collaboration and advancing strategic initiatives.

• Enhanced the membership experience by optimizing the application, renewal processes, and member services, leading to streamlined operations and increased member retention and satisfaction through proactive support.

• Increased financial accuracy and transparency by overseeing budgeting, reporting, and cost analysis, effectively managing expenses and funding, and supporting strategic decision-making with detailed financial insights.

• Elevated digital presence by managing social media, website, and digital publications, significantly enhancing online visibility and member interaction, and fostering a stronger digital presence.

Graphic Designer

Upwork | Self Employed (Vancouver BC | Indonesia)

August 2018 — December 2019 | January 2015 — August 2017 (Freelance)

• Engaged with clients to understand their project goals and ideas - ensuring clear communication and alignment with their vision.

• Designed a diverse range of materials including advertisements, artwork, logos, web pages, and printed materials - creating visually compelling and effective branding solutions.

• Presented innovative ideas to clients for project execution - driving the realization of their concepts and enhancing project outcomes.

• Revised design briefs to align with clients' budgets and specifications - adapting solutions to meet financial and project requirements while maintaining quality.

• Sourced and collaborated with other creatives such as photographers, writers, and illustrators - leveraging their expertise to deliver comprehensive and polished final products.

Store Associate

The TJX Companies Inc. o/a HomeSense (Vancouver, BC)

August 2018 — December 2019 (Permanent Part-Time)

• Unpacked, ticketed, categorized, and arranged merchandise on the store floor - ensuring optimal presentation and accessibility of products.

• Managed returns and operated the register - streamlining transaction processes and maintaining efficient store operations.

• Executed markdowns on merchandise - enhancing sales and inventory management.

• Verified that generated revenue matched actual transactions - maintaining the financial integrity of the store and ensuring accurate accounting.

• Delivered exceptional front-line customer service - enhancing the shopping experience and fostering customer satisfaction.

Editorial Intern

Canada Wide Media o/a BCBusiness Magazine (Vancouver, BC)

May 2018 — August 2018

• Revamped BCBusiness Daily Newsletter to boost subscriptions and ad sales, leading to an increase in audience engagement and sales leads.

• Contributed to the design of the BC Chamber of Commerce 2018 report, enhancing its visual appeal and its effectiveness in communicating key insights.

Accounting Consultant

Karmacon (Indonesia)

March 2017 — April 2017 (Permanent Full-Time)

• Managed budgeting and analyzed financial reports - resulting in enhanced financial forecasting and optimized resource allocation.

• Conducted financial report audits - ensuring accuracy and compliance, and identifying key discrepancies.

• Performed basic bookkeeping tasks - supporting precise record-keeping and streamlining financial operations.

Design Intern

SMARCH Architecture Course (Indonesia)

May 2017 — July 2017

• Planned, developed, and led the creation of a new website - significantly boosting brand awareness and enhancing user experience and engagement.

• Launched and executed targeted social media marketing campaigns - dramatically increasing online visibility and driving substantial traffic to the new website.

• Expanded the company's branding across business cards, brochures, and textbooks - ensuring a unified and impactful visual identity throughout all materials.

• Supported the event & tradeshow manager in orchestrating successful workshops, retreats, and tradeshows - enhancing design, logistics, and marketing efforts for outstanding event outcomes.

Internship

Member Relations Manager

Urban Development Institute(Vancouver, BC)

January 2025 — Present (Permanent Full-Time)

• Drive member satisfaction, engagement, and retention by serving as the primary point of contact for over 700 corporate members and over 6,500 individual members across residential, commercial, and industrial development sectors, delivering timely support, personalized service, and consistent relationship management that strengthens long-term member value.

• Built and documented the organization’s core membership infrastructure by developing end-to-end membership workflows, including membership and event accounts receivable, supported by detailed process flowcharts that introduced structure, clarity, and consistency where none previously existed.

• Spearheaded membership optimization initiatives by conducting a full audit and cleanup of the membership CRM, significantly improving data accuracy and integrity while strengthening reporting, forecasting, segmentation, and targeted engagement across the organization.

• Developed and implemented key membership tools, including standardized reporting templates and core communication assets for membership and events, streamlining internal processes and delivering a smoother, more consistent member experience that increased engagement.

• Led strategies to enhance membership value and retention by streamlining operational processes, improving CRM efficiency, and launching data-driven initiatives informed by membership metrics and trend analysis.

• Analyze and report on membership performance and engagement metrics, translating insights into actionable recommendations that support growth, retention, and continuous improvement.

• Collaborate with the events team to deliver high-impact networking events, educational seminars, and member-focused programming, strengthening industry relationships and reinforcing UDI’s position as a thought leader.

• Ensure seamless cross-functional coordination between internal teams for membership and event logistics, improving operational efficiency and elevating the overall member experience.

Marketing Lead & Association Management

MPS Executive Suites (Vancouver, BC)

June 2022 — December 2024 (Permanent Full-Time)

• Founded and led the company’s marketing function with a $0 budget, delivering end-to-end strategies and service launches that increased sales, brand awareness, and customer satisfaction.

• Developed and launched 4 new product lines through market and competitive analysis, unlocking new revenue streams and customer segments.

• Grew social media presence by 400% in two years through multichannel campaigns, strengthening engagement and public visibility.

• Modernized brand identity across web and marketing assets, improving consistency and driving measurable increases in audience interaction.

• Improved operational efficiency by automating manual processes, reducing processing time by 40% while increasing data accuracy and internal effectiveness.

• Transformed a provincial conference, doubling revenue and achieving a five-year profit high through program redesign, sponsor growth, and technology modernization.

• Implemented a new membership system that streamlined applications and engagement, increasing retention by 90%.

• Continued executing duties from the previous role below.

Ownership

Co-Founder & Clinic Director

Kilos Strength + Rehab (Vancouver, BC)

November 2024 — Present (Self-Employed)

Partnering with Registered Massage Therapist (RMT) to help athletes and active individuals to move with precision, recover faster, and perform at their highest potential. By addressing key areas like strength, mobility, and injury prevention, we help our clients build a solid foundation for long-term health and peak performance - whether they're competing in sports or pursuing their everyday goals.

Education

Master of Publishing

Simon Fraser University (Vancouver, BC)

2017 — 2019

Bachelor of Accounting

University of Surabaya (Indonesia)

2013 — 2017

Languages

English Fluent

Bahasa Indonesia Fluent (Native)

Malay Professional Working Proficiency

Theses

Engaging Online: Case Study and Redesigning of BCBusiness Newsletter

Simon Fraser University (Vancouver, BC)

Graduate Program Thesis

Operational CRM Implementation within Revenue Cycle to Increase Customer Satisfaction at SMARCH Architecture Course in Surabaya

University of Surabaya (Indonesia)

Undergraduate Program Thesis

Publications

Inventory: Athleisure Is Here to Stay

Office Space: WiderFunnel embraces team spirit

B.C-made cocktails in a can

BC City Guide: Richmond

Courses

Digital Marketing Bootcamp

Alacrity Canada

Financial Accounting for Small Business

Karmacon (Indonesia)

Volunteer Experience

General Ambassador

Chartered Professional Accountant of Canada (CPA Canada)

August 2018 — December 2019

• Acted as an ambassador for the CPA program, providing guidance to individuals interested in the program. Shared valuable information about the CPA designation, outlined the pathway to attaining it, and discussed various career opportunities available to program graduates, helping prospective candidates make informed decisions.

General Ambassador & Event Volunteer

TEDx SFU

August 2018 — November 2018

• Served as both a General Ambassador and Event Staff Volunteer for a convention, performing a variety of tasks. As a General Ambassador for TEDxSFU: Uncharted, attended all event meetings to ensure responsibilities were met, promoted the event through online platforms and word-of-mouth, and supported event planning and management. As an Event Staff Volunteer, assisted with dress rehearsals, set up the venue, staffed the photo booth, served food and beverages, and provided general assistance to attendees, ensuring smooth event operations and a positive attendee experience.

Event Support

TEDx Vancouver

September 2018

• Served as an Event Staff volunteer, handling event registrations, supervising designated sections, setting up reception and after-party areas, and providing general assistance to attendees. Ensured smooth event operations and a positive experience for all participants.

Event Production Assistant

City of Richmond

August 2018

• Served as a volunteer on the VIP Reception Staff, responsible for setting up the designated area, organizing refreshments and bars, and offering general assistance to attendees. Ensured a high-quality experience for VIP guests by maintaining an organized and welcoming environment.

2019 Seawheeze Volunteer

Lululemon

August 2019

• Contributed as a member of the Teardown Crew, by managing the teardown, packing, and cleanup processes following the marathon, which ensured a swift and efficient conclusion to the event. Assisted attendees as needed, enhancing their overall experience and supporting the smooth operation of post-event activities.

Passions

• Powerlifting

• Being a foodie (if you're in Vancouver, hit me up!)

• Watching horror movies

• Reading horror fiction

In my free time, you can find me...